Facility Operations & Maintenance
Single-source operations and maintenance for mission-critical Federal facilities — backed by 40+ years of combined experience across a 12-million-square-foot portfolio.
OVERVIEW
Single-source O&M for mission-critical facilities
Team N2 self-performs the full range of mechanical, electrical, plumbing, and controls work — maintaining an 80/20 preventive-to-demand maintenance ratio to maximize equipment reliability and reduce reactive workload. A cross-trained, certified, and licensed workforce eliminates handoff delays and keeps Federal facilities running safely, compliantly, and efficiently.
Operations & monitoring
24/7 building operations, rounds, logs, and BAS-driven monitoring of boilers, chillers, and critical systems.
Preventive maintenance
Scheduled PM executed to OEM and CMMS guides to maximize uptime and equipment life.
Reactive maintenance & service calls
Prioritized response to service requests, plus ad-hoc and IDIQ project work scoped, estimated, and delivered.
Technical services by discipline
HVAC/R, electrical distribution, plumbing, boilers and chillers, building automation, and fire/life safety.
Specialized support
BSL-3 labs, AAALAC vivariums, RO/DI and process water, wastewater pre-treatment, and mission-critical cooling.
Compliance & EH&S
Work performed to ASHRAE, NFPA, SMACNA, UFC, OSHA, NEC, and ADA standards under a documented EH&S program.
RESPONSE MODEL
Prioritized response, around the clock
Service requests are triaged by priority with defined response and completion targets, backed by 24/7/365 emergency coverage.
30 min
Emergency
Life-safety, mission-critical failure, or utility loss — immediate restoration.
2 hrs
Urgent
High-impact operational degradation — completion within 3 calendar days.
24 hrs
Routine
Standard repair and scheduled maintenance — completion within 14 calendar days.
5 days
Minor
Convenience and low-impact items — completion within 30 calendar days.
HOW WE WORK
From request to closeout
Every work order follows a controlled lifecycle, fully documented in our CMMS.
Request initiation
Intake by phone, email, or the agency's work-control system, captured as a work order.
Triage & validation
Priority assigned; scope and resources validated against the request.
Resource assignment
Qualified trades scheduled and dispatched; parts staged.
Execution
Work performed to code and OEM standards by cross-trained, certified technicians.
QC verification
On-site supervisor inspects against quality and timeliness criteria.
Customer sign-off
Completion confirmed with the customer.
CMMS closeout
Labor, parts, and outcomes documented; data integrity checked.
SPECIALIZED ENVIRONMENTS
Built for complex, high-consequence facilities
Beyond standard building systems, Team N2 operates and maintains some of the most demanding Federal research and mission environments — where a lapse is not an option.
- BSL-2 / BSL-3 laboratories and biocontainment
- AAALAC-accredited vivariums (clean/soiled corridor control)
- Aquaculture, RO/DI, and process-water systems
- Mission-critical data-center and precision cooling
- Central utility plants — boilers, chillers, cooling towers
- Secure and cleared facilities, including SCIFs
BY THE NUMBERS
Scale and reliability
40+ yrs
Combined federal facilities O&M experience
12M+ SF
Federal facilities portfolio managed
99.9%
Uptime across the portfolio
80 / 20
Preventive-to-demand maintenance ratio
Our team's Federal O&M experience spans agencies including the FDA, USDA, IRS, GSA, NRC, and the U.S. Air Force — from historic Federal headquarters and courthouses to BSL-3 research campuses and mission-critical data centers. CPARS ratings on this work have reached Exceptional.
STANDARDS & READINESS
Compliant, certified, and cleared
Codes & standards
Work performed to ASHRAE, NFPA, SMACNA, UFC, OSHA 29 CFR 1910, NEC, LSC, and ADA requirements.
Factory-certified technicians
OEM partnerships and certifications across major building-automation and equipment platforms keep skills current.
Cleared workforce
Both joint-venture partners hold Top-Secret facility clearances, supported by a long-tenured, cleared workforce.
Looking for our O&M capability statement?
Contact us and we'll provide current O&M qualifications and references.